Personal Data Protection

md99 Privacy Policy

This policy clearly sets out how we collect, use, and protect your personal data.

Last updated: 30 October 2026
Introduction

About This Policy

This Privacy Policy applies to all players who access md99 and use its services. We take the protection of your personal data seriously and commit to handling your data responsibly. This policy covers our website, mobile application, and all related services.

If you have read this policy and do not agree with it, we respectfully ask that you stop using md99's services. Continued use of the services will be taken as your acceptance of this policy.

Section 1

Types of Data We Collect

When you create an account on md99 and use our services, we may collect the following personal data—

  • Registration information: Name, date of birth, contact phone number, and email address
  • Identity verification data: Information required to verify that the player is aged 21 or above, in line with applicable law
  • Financial data: Records of deposit/withdrawal frequency, amounts, and payment methods (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer)
  • Game history: Games played, bonus claim history, and winnings records
  • Technical Data: IP address, browser type, device model, operating system, and website session duration
  • Cookie and Tracking Data: Your browsing patterns on the site, clicks, and time spent
  • Communication Data: Live chat and email conversation records with our customer service team

We never ask for more data than necessary. Only data you voluntarily provide will be stored.

Section 2

Purposes for Storing Data

We use your personal information only for the following specific purposes—

  • Account login and identity verification
  • Handling deposit, withdrawal, and bonus processing transactions
  • Providing 24-hour customer service in Myanmar language
  • Platform security, fraud prevention, and player protection measures
  • Maintaining responsible gambling self-imposed limits
  • Personalising services and offers to match your preferences
  • Data retention activities required by law
  • Improving platform stability and website usability
Section 3

Data Sharing and Third Parties

md99 will never sell, rent, or trade your personal information to anyone. However, we may share it on a limited basis with partner organisations where necessary to provide our services—

  • Payment Service Providers: KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer operators — solely to complete financial transactions
  • Technology Providers: Server storage, database management, and software organisations — bound by data protection agreements
  • Legal Requirements: Shared with legal authorities when required by court order or applicable law
  • Security Audits: Fraud prevention and financial crime investigation organisations

We do not share your data with any third party beyond what is described above.

Section 4

Data Security Measures

We apply advanced technical and organisational safeguards to protect your personal information—

  • SSL (Secure Socket Layer) encryption — protects all data transmissions
  • Database storage secured with 256-bit encryption technology
  • Access controls — only authorised staff can access personal data
  • Regular security audits and a fully responsive system for addressing threats as they arise
  • Regular staff training on personal data protection
  • Activity-tracking software that immediately alerts us to suspicious access attempts

That said, no protection on the internet is completely foolproof. While we do our best to keep your data safe, you should also keep your account login details secure.

Section 5

Cookie Policy

Our website stores cookies in your browser. These cookies are essential for the site to function and to deliver a good service—

  • Essential Cookies: Required to maintain login sessions, protect in-game data, and support technical operations
  • Preference Cookies: To remember your language selection and preferred games
  • Analytics Cookies: To understand how players use the site — this data is aggregated and analysed without any personally identifying information

You can disable cookies through your browser settings, but please note that some services may no longer work properly as a result.

Section 6

Data Retention Period

We store your personal data only for as long as needed to fulfil the purposes of our service—

  • For as long as your account remains open — financial records and gameplay records
  • After account closure — for the period required by applicable law
  • Customer service records — deleted after the active period ends and a reasonable retention period has passed
  • Site access logs — deleted after the applicable security retention period ends

If you have questions about data deletion, please contact our customer service team.

Section 7

Players' Rights

As an md99 player, you have the following rights regarding your personal data—

  • Right to access: You can ask what data we hold about you
  • Right to correction: You can request that inaccurate data be corrected
  • Right to deletion: You can request that your data be deleted, unless legal obligations prevent it
  • Right to object: You can object to how your data is handled, unless there are overriding grounds
  • Right to portability: You can receive the data we hold about you in a readable file format
  • Right to opt out of automated decisions: If an automated process affects you, you can request a manual review by a person

To exercise any of the rights above, email us at [email protected] or reach us anytime via Live Chat, 24 hours a day.

Section 8

Protection of Minors

The md99 platform is intended for adults aged 21+ only. We do not knowingly collect personal data from anyone under 21.

If we become aware that we have accidentally collected personal data from a player under 21, we will delete that data immediately and suspend the relevant account. To report concerns related to the protection of minors, please contact us at [email protected].

Section 9

Policy Changes

We may update this Privacy Policy by posting a notice on the website in advance. Any changes will not take effect for you until 14 days after they are published.

Whenever changes are made, the "Last updated" date on this page will be updated. We ask players to check for policy changes regularly. Continuing to use our service after changes have been made means you accept the updated policy.

Section 10

Contact and Complaints

If you have questions about this Privacy Policy, want to request access to your data, or wish to report a personal data protection breach, please contact our customer service team through your preferred channel—

  • Email: [email protected]
  • Live Chat: Myanmar-language customer service available 24 hours a day through the website

Every complaint will be handled with care, and if it cannot be resolved, we will help escalate it to the appropriate higher authority. md99 is committed to protecting every player's personal data.

What You Should Know About Personal Data Protection

md99 protects your personal data with SSL encryption, 256-bit encrypted database storage, and strict access controls. Staff also receive regular data protection training. We are committed to responding promptly if any breach occurs.

We do not sell, rent, or trade your personal data to anyone. It is shared only on a limited basis with payment service providers such as KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer services to process payments. We may also share it with legal authorities when required by law.

Yes. You can request deletion of your personal data unless legal requirements prevent it. Email us at [email protected] or contact our 24-hour support team via Live Chat. Your request will be handled promptly.

We use essential cookies (for login and security), preference cookies (to remember your language and settings), and analytics cookies (to improve the website). You can restrict cookies in your browser settings, but note that some site functions may stop working.

Yes. If the personal data we hold is inaccurate, you can request a correction. We will verify it against our software policy and fix any inaccurate data right away. Please contact [email protected].

Data is kept for as long as your player account is active. After the account is closed, it will be retained for the period required by law, then securely deleted.

If a personal data breach occurs, we will respond immediately. Affected players will be notified as quickly as possible, and we will take all necessary steps to resolve the issue. If you have any questions, contact [email protected].