md99 Responsible Gaming
Gaming is for entertainment only. md99 provides full support for players — including deposit limits, self-exclusion, and 24-hour assistance — so everyone can play safely.
Gaming and Responsibility
md99 is a platform that always prioritises building a safe and responsible gaming environment for Myanmar players. Every player should understand that gaming is a form of entertainment, and must always keep in mind that there is a risk of losing money.
For players who are confident they can manage their gaming without issues, we are happy to serve you. However, if gaming is starting to become a problem, our support is available right away. This page provides a full overview of tools to help you stay in control, signs to be aware of, and how to get help.
Protection Tools We Offer
Deposit Limit
You can set in advance the maximum amount you deposit daily, weekly, or monthly. This limit helps prevent you from spending beyond your budget.
Time-Out
When you need an immediate break, the Time-Out option lets you temporarily block access to your account for 1 day to 6 weeks. During this period, you cannot play or deposit from that account.
Self-Exclusion
If you want to stop gaming for the long term, you can use Self-Exclusion. Your account can be closed for 3 months, 6 months, 1 year, or indefinitely.
Loss Limit
You can set in advance the maximum amount you are allowed to lose in a day or a week. Once that amount is reached, your ability to play will be stopped automatically.
24/7 Support
If you are experiencing problems related to gambling, you can reach md99's Myanmar-language Live Chat and email support 24 hours a day.
21+ Age Policy
md99 allows only players aged 21 and over to access and play. Accounts belonging to players under 21 will be closed immediately.
Warning Signs of Problem Gambling
Watch for the following signs to recognise early whether gambling is becoming a problem for you. If one or more of these signs apply to you, contact our Support team right away.
Warning Signs
- You are spending more money on gambling than you can afford
- You keep gambling to try to win back money you have lost ("chasing losses")
- Gambling is causing you to neglect your family, work, or personal responsibilities
- You have tried to stop gambling but cannot and keep playing
- You are hiding your gambling from family and friends
- You are borrowing money to gamble or gambling while in financial difficulty
- When you are not gambling, you cannot stop thinking about it
10 Tips for Healthy Gambling
- 01 Set your budget before you play and do not go over it.
- 02 Set a time limit for playing and stop when the time is up.
- 03 Avoid chasing losses — that urge only increases the risk of losing more.
- 04 Even when money is involved, remember that you are playing for entertainment.
- 05 Do not use essential money (e.g. rent, tuition) for gambling.
- 06 Avoid gambling while drinking alcohol or using drugs — your judgement may not be reliable.
- 07 Avoid gambling when you are under high stress — you may lose sight of your intentions.
- 08 Do not treat gambling as a way to earn income — outcomes cannot be predicted.
- 09 Even when you are on a winning streak, that does not mean you must keep playing.
- 10 If you are unsure about anything related to gambling, you can ask our Support team directly.
Self-Exclusion Details
Temporary Break (Time-Out)
If you want to take a temporary break from gambling, you can request a Time-Out through Support. You can choose a period of 24 hours, 48 hours, 7 days, or 6 weeks.
During the period you will not be able to access any services. Once the period ends, your account can be reopened.
Long-Term Self-Exclusion
If you want to stop gambling long-term, you can use Self-Exclusion. You can close your account for 3 months, 6 months, 1 year, or indefinitely.
During the Self-Exclusion period, you cannot request to have your access reopened — your account will only be reopened once the period has ended.
Deposit Limit Controls
To help you manage your money better, md99 provides preset limit tools. For all payment methods — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer — the minimum single deposit is 20,000 Ks, which is the platform-wide minimum limit.
Contact Support to set a preset limit; we are available 24 hours. If you want to lower your limit, it can be changed after a longer protection period — if you want to raise the amount, it can be changed immediately.
Minimum Deposit
20,000 Ks
Same for all methods
Minimum Withdrawal
20,000 Ks
Withdrawal time: 15 minutes to 2 hours
Age 21+ Verification
md99 strictly enforces a policy that only players aged 21 and above are allowed to play. Age is verified when a player account is opened. If a player is found to be under 21, the account will be closed immediately and any deposited funds will not be refunded.
Take steps to prevent your children or anyone under 21 from accessing this website through your devices (phone, tablet, computer) — you can use device Screen Lock, a personal Browser Profile, and Parental Control.
Support Contact
If you are experiencing a gambling problem, you do not have to face it alone. md99's support team is available in Myanmar language 24 hours a day, 7 days a week.
Live Chat
You can chat live in Myanmar language 24 hours a day. Click the Live Chat button on the website to get in touch right away.
Send an email to [email protected] to request help managing your gambling.
Play Responsibly for Real Enjoyment
At md99 you can play football, slots and live casino games alongside responsible gambling. If you have questions, check the FAQ or contact Support.